In the unlikely event that you can't find the information you require in the product manual feel free to e-mail HERE and we will be happy to answer your query promptly and efficiently. You will also find lots of helpful hints and tips on our Internet site and we hope you like our Customer Review Section which often have important extra information about a product or accessory.

Warranty
Marine Electronic Services Ltd. take pride in selecting products from manufacturers that will offer a reliable and lifetime service. Occasionally, goods do fail and we pride ourselves on a speedy and efficient turnaround time. All Marine Electronic Services products come with a minimum 2 year warranty.

Should your product fail within 14 days of receipt, Marine Electronic Services will exchange the product upon receipt of the faulty unit. Please contact us to diagnose the issues you may have and one of our helpful and expert technicians will talk you through the problem. Many issues can be resolved over the telephone as they may be due to a faulty installation or operation issue.

Should goods fail after 14 days of receipt, Marine Electronic Services will accept the product back for warranty repair. Where the product is returned to Marine Electronic Services for repair, typical repair times are 10 - 14 working days. Under our discretion, we may choose to repair or replace the defective items. If the item is no longer available or no parts are available, then we reserve the right to exchange the item for an equivalent product.

To return any items for warranty service, please e-mail us or contact us with details of the problem as we may be able to remotely diagnose the cause and prevent charges being imposed for a "no fault found" return. Once we have diagnosed the problem, we will issue you with a Return Merchandise Authorisation (RMA) number which needs to accompany the goods when returning them to Marine Electronic Services Ltd. Please note goods that are returned for warranty service where no fault is found will be subject to a £50 minimum service charge plus return freight costs.

Returns
We hope that you are satisfied with any purchase from Marine Electronics Services Ltd. However, we understand that there are occasions when you need to return goods to us.

Goods Faulty on Arrival:
If your goods are faulty on arrival, you have 14 days to inform us of the fault. When the goods are returned to us and the fault has been verified, we’ll issue a full refund to you via your original payment method. Please e-mail HERE with details of the suspected fault and we will attempt to resolve the issues or give you instructions for returning the items. Please do not send items back to MES Ltd without getting authorisation as they will be refused at our logistics centre.

Goods Damaged in Transit:
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we’ll issue a full refund to you via your original payment method. Please e-mail HERE with details

Goods Faulty in Warranty Period:
If your goods develop a fault but it’s more than 14 days since receipt, then provided your product is within its warranty period (TWO years as standard), you are entitled to a warranty repair. In some cases, MES Ltd can perform on board service thanks to Raymarine’s international on-board warranty scheme but this only applies to items professionally installed by Raydirect’s authorised installers and where a valid warranty form has been completed and returned. Please e-mail HERE with details

Used Stock:
Please note that our used stock is sold with 3 months warranty only, and therefore any claims under the warranty after 3 months of receipt will be refused. Also, used stock is also excluded from the Distance Selling Directive.

If you have changed your mind:
If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be ‘as new’ when returned to us. Once you’ve informed us of your decision to return goods under DSD, you have 28 days to do so at your own expense. Once goods are received at Marine Electronic Services Ltd, we’ll issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers. It also does not apply to any special order products, software, electronic charts or spare parts.

To request a return, please e-mail HERE.