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Customer Comments
Ordered yesterday, fitted today, sailing today and for the next two weeks - plus special thank you to Zoe for super tech support. Richard Barnes
----RF


I emailed at 8am asking for a tracking number for my order from yesterday afternoon. You replied by return and at 10am the item arrived. Seriously and amazingly good service - and you were cheap too! James Bartlett
----JB


Many thanks for the excellent way of getting my installation sorted out - everything now works perfectly!
----WG


Astonished with my shiny new antenna - now installed and there are ships transmitting on AIS all over the place! Thanks for your help
----NC


You give first class service - I like you MES people
----RLS


Thanks for letting me have the Southampton Show offer by mail order. It arrived the next day too. I'm laid up with a broken leg and can't make the show this year - shame but thanks anyway!
----HG


Hi Paul I carried out the firmware recovery operation as per your instructions, I am relieved to inform you that it was successful. Thank you so much, you saved me a lot of anguish and work, Thank You again
----SN


...on a personal note to Jon, thank him for his useful and money saving advice which was certainly worth the call. The new system is now all working perfectly and I'll be back to buy an AIS next month
----AD


Thanks for the 4008 which arrived next day with your nmea2000 fitting guide which was most useful.
----JB


Thank you for the reply to our problem. Our ‘Watch Mate’ is working perfectly on Window 7 at present, thanks to your advice to look at the installation procedure. Regards
----Rolf and Uta


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Returns Policy Returns
We hope that you are pleased with your purchase from MESLTD.CO.UK. However, we understand that there are occasions when you need to return goods to us.

Goods Faulty on Arrival:

If your goods are faulty on arrival, you have 14 days to inform us of the fault. When the goods are returned to us and the fault has been verified, well issue a full refund to you via your original payment method. Please e-mail HERE with details of the suspected fault and we will attempt to resolve the issues or give you instructions for returning the items. Please do not send items back to MESLTD.CO.UK without getting authorisation as they will be refused at our logistics centre.

Goods Damaged in Transit:

If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, well issue a full refund to you via your original payment method. Please e-mail HERE with details

Goods Faulty in Warranty Period:

If your goods develop a fault but its more than 14 days since receipt, then provided your product is within its warranty period (TWO years as standard), you are entitled to a warranty repair. In some cases, MESLTD.CO.UK can perform on board service thanks to Raymarines international on-board warranty scheme but this only applies to items professionally installed by Raydirects authorised installers and where a valid warranty form has been completed and returned. Please e-mail HERE with details

Used Stock

Please note that our used stock is sold with 3 months warranty only, and therefore any claims under the warranty after 3 months of receipt will be refused. Also, used stock is also excluded from the Distance Selling Directive.

If you have changed your mind:

If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be as new?when returned to us. Once youve informed us of your decision to return goods under DSD, you have 28 days to do so at your own expense. Once goods are received at MESLTD.CO.UK, well issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers. It also does not apply to any special order products, software, electronic charts or spare parts.

To request a return, please e-mail HERE

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