r Marine Electronic Services Ltd
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Customer Comments
Ordered yesterday, fitted today, sailing today and for the next two weeks - plus special thank you to Zoe for super tech support. Richard Barnes

I emailed at 8am asking for a tracking number for my order from yesterday afternoon. You replied by return and at 10am the item arrived. Seriously and amazingly good service - and you were cheap too! James Bartlett

Many thanks for the excellent way of getting my installation sorted out - everything now works perfectly!

Astonished with my shiny new antenna - now installed and there are ships transmitting on AIS all over the place! Thanks for your help

You give first class service - I like you MES people

Thanks for letting me have the Southampton Show offer by mail order. It arrived the next day too. I'm laid up with a broken leg and can't make the show this year - shame but thanks anyway!

Hi Paul I carried out the firmware recovery operation as per your instructions, I am relieved to inform you that it was successful. Thank you so much, you saved me a lot of anguish and work, Thank You again

...on a personal note to Jon, thank him for his useful and money saving advice which was certainly worth the call. The new system is now all working perfectly and I'll be back to buy an AIS next month

Thanks for the 4008 which arrived next day with your nmea2000 fitting guide which was most useful.

Thank you for the reply to our problem. Our ‘Watch Mate’ is working perfectly on Window 7 at present, thanks to your advice to look at the installation procedure. Regards
----Rolf and Uta

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Warranty Information Warranty
MESLTD.CO.UK. take pride in selecting products from manufacturers that will offer a reliable and lifetime service. Occasionally, goods do fail and we pride ourselves on a speedy and efficient turnaround time. All Marine Electronic Services products come with a minimum 2 year warranty.

Should your product fail within 14 days of receipt, MESLTD.CO.UK will exchange the product upon receipt of the faulty unit. Please contact us to diagnose the issues you may have and one of our helpful and expert technicians will talk you through the problem. Many issues can be resolved over the telephone as they may be due to a faulty installation or operation issue.

Should goods fail after 14 days of receipt, MESLTD.CO.UK will accept the product back for warranty repair. Where the product is returned to MESLTD.CO.UK for repair, typical repair times are 10 - 14 working days. Under our discretion, we may choose to repair or replace the defective items. If the item is no longer available or no parts are available, then we reserve the right to exchange the item for an equivalent product.

To return any items for warranty service, please e-mail us or contact us with details of the problem as we may be able to remotely diagnose the cause and prevent charges being imposed for a "no fault found" return. Once we have diagnosed the problem, we will issue you with a Return Merchandise Authorisation (RMA) number which needs to accompany the goods when returning them to Marine Electronic Services Ltd. Please note goods that are returned for warranty service where no fault is found will be subject to a £50 minimum service charge plus return freight costs.
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